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Contact ralph@quill-platform.nl. Your workspace administrator can also help with membership, permissions and connected-account approval.

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Include these details

  • Workspace URL and the feature you were using.
  • What you expected and what happened.
  • Approximate time, including your time zone.
  • The visible error, job ID or workflow run ID, if available.
  • Whether the problem happens again after retrying the same step.
Share a redacted screenshot if it helps explain the problem. Leave out passwords, API keys, access tokens, browser cookies and unrelated customer records.

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Connection or import problems

Check the connected account, granted permissions and latest import status. An administrator may need to approve the provider app or renew consent. An import that is waiting or failed can leave the workspace with older source records.

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Unexpected rule matches

Inspect the rule version, selected account and supporting evidence. Check the configured time window and whether source records have the expected company association. Include the result reference when contacting support.

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Delivery problems

Check that the workflow is enabled, its destination is correct and the connected account has the required write permissions. Review the run status before retrying a delivery whose outcome is uncertain.